Yes, we deliver worldwide. Shipping costs will apply, and will be added at checkout. For full details of the countries we deliver to visit Delivery Information.

Order times will vary depending on your location. Orders placed before 3pm Monday to Friday are dispatched the same day. Please note Royal Mail will not deliver on Saturday or Sunday. Overseas deliveries can take anywhere from 7-10 days. If you are overseas and require your order sooner, please contact our Customer Care team who will be able to help you. Delivery details will be provided in your confirmation email.

For full details of the countries we deliver to visit Delivery Information.

For full details visit Delivery Information.

We use Royal Mail Tracked 48 or Royal Mail Special Delivery. For international orders we use Royal Mail International Tracked. We can also ship via DHL if required.

Once your order has been despatched we will send you delivery confirmation and tracking details via the contact details that you provide.

Yes, you can place an order online and you will be able to collect it from our Primrose Hill, London office within 2 hours.

If you leave an email address or phone number, we will contact you when your order is ready for collection.

For more information visit Click and Collect.

Yes, if you provide an email address at checkout we will contact you with a tracking number for your order.

Sadly we have no control over import duties for international orders, and can neither predict what they will be nor take responsibility for the charges.

All of our lingerie is delicate and lovingly crafted, we recommend that every product be dry cleaned in order to preserve the life and lustre of your garments.

It’s very important to clean your toys after use, we recommend our Pleasure Renewed Toy Cleaner, to maintain the life of your products. This silky soft cleaner is gentle against the surface of the silicone meaning your toy will last longer, it can be applied with a soft lint free cloth.

Once cleaned we would recommend storing your toy either within the Coco de Mer vegan leather travel case, or in a cotton drawstring bag. 

To pair the egg/plug and the remote, you need to press and hold the button on the egg/plug together with the bottom button on the remote for approximately 5 seconds. The egg/plug should turn on and continue to vibrate, whereas the remote will give a short burst of vibration and stop. This is how you know the two are paired. You can then control the egg/plug from the bottom button. To turn the remote vibration on, simply press the top button and it should start to vibrate. The vibration on the remote and on the egg/plug won't sync as such so you will need to scroll through to put them on the same setting if that is what you want to do. 

If this is not working, you may need to charge the remote. To charge the remote, there is a small disc on the side, under the “CE” mark. You need to press the charging pin through this disc until you hear the click.

All of our seasonal lingerie is released once and not restocked, so act fast if you want to snap up your treasured choices. However, our Icons range is full of continuity styles that are produced all year round. We have a wide variety of toys and bondage year-round, but  If we don’t currently have your desired piece available, you can sign up for email notifications for when we replenish our stock

Our Lingerie Size Guide will help you find the correct size.

For more detailed information, see our Guide to Buying Lingerie.

Quality is of the utmost importance to us at Coco de Mer. All of our lingerie is made in Portugal, while our toys and bondage are designed in the UK and produced by our expert tradesmen in China.

We certainly do and would love for you to visit our new space in Primrose Hill, London. You can book an appointment by calling our customer care team on +44 (0) 20 4559 9799 or emailing vip@coco-de-mer.com and we will find the perfect time for you, making sure we have the right experts in place to guide you through our products. 

In order to return a product you need to request a returns form from our Customer Care team.

We require that a fully completed return request form is received by our customer care team within 14 days of you receiving your order. All items must be returned unworn and with the original product packaging intact. No product can be returned to us without an authorised return request and some products are non returnable unless faulty. For full details visit our Returns & Refunds page.

We take pride in the quality of all of our items at Coco de Mer, but if you do happen to find a fault with any of our products, we will offer either a return or exchange on each faulty item.

If you have made a purchase on Coco de Mer website before 24th August 2021, you will need to reset your password in order to access your account.  If you have placed an order after 24th August simply login to access your account.

You can shop without creating an account. However, if you register with us, you’ll enjoy the following benefits: track your orders and review past purchases, add pieces you love or missed out on to your Wish List, Save your address and card details so you can shop even quicker in the future. 

If you‘ve forgotten your password, please follow the link below to recover it now via the Login page.

Recover your password

If you have an account with Coco de Mer, you can access your account to view your order history. For any other purchases, or those made prior to August 2021, you will need to contact Customer Care for your purchase history.

You can redeem your Gift Card and discount codes by adding the code on the Checkout page. Simply proceed to checkout and you can enter your Gift Card code into the ‘Giftcard and Discount code’ bar at the right hand side.

If you are experiencing trouble submitting your code, please contact our Customer Care team for help with placing your order.

You don’t need a partner to join a Salon and many of our guests do choose to come alone. Some of our Salons involve partnered work, but in that case, you will be paired with another member of the class, or member of staff providing you are comfortable with that.